Service
Business Support Retainer
Flexible, retained support for the tasks that keep the business running.
Retained admin and executive-assistant support, delivered by someone who learns how you work. From inbox and calendar to documents, data and client correspondence, your support partner handles the day-to-day with precision - inside agreed monthly hours - so you can focus on growth. When a task keeps repeating because the process is wrong, we say so: that is improvement work, and it sits alongside this retainer rather than replacing it.
What is Business Support Retainer?
A Business Support Retainer gives Australian businesses ongoing administrative and executive-assistant support from a dedicated, vetted support partner who learns how you work. It solves the pile-up of recurring operational work - inbox, calendar, documents, data and client correspondence - so owners and senior leaders get hours back every week instead of doing everything themselves. Work runs inside agreed monthly hours, with the same person each time and regular reviews. It does not cover process redesign, system implementation or governance documentation - that is improvement work, delivered through the Process Partner Retainer.
Victorian based - collaborating Australia wide.
What does the Business Support Retainer cover?
Email & calendar management
Inbox triage, scheduling, and calendar coordination to keep your day running smoothly.
Document preparation
Proposals, reports, presentations and templates prepared to your brand standards.
Data entry & CRM updates
Accurate data management across your CRM, project tools and internal systems.
Client communication
Professional follow-ups, booking confirmations and client correspondence on your behalf.
Process execution
Recurring operational tasks completed consistently, following your documented processes.
Research & coordination
Vendor research, travel coordination, event logistics and ad-hoc project support.
Anything else on the list
If it is recurring, operational work that keeps the business moving, it belongs in the retainer - if it does not fit the hours, we will say so.
How does it work?
- 01
Discovery session
We learn about your business, workflows and where support is needed most.
- 02
Scope & match
We define the scope of retained hours and match you with the right support specialist.
- 03
Onboarding
Your support partner is onboarded into your systems, tools and communication channels.
- 04
Execution
Tasks are completed consistently within your retained hours each month.
- 05
Review & optimise
Regular check-ins ensure alignment, efficiency and continuous improvement.
Next step
Book a Capability Call
Thirty minutes to talk through what's happening and whether this is the right engagement for it.
Common questions about the Business Support Retainer
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Evidence
Business Support Retainer in practice
Start here
Let's talk about what's happening in your business
A complimentary 30-minute call. Describe what is going on, and we'll tell you honestly what we'd do first - and whether we're the right fit.